Loop
About
Loop is a post-purchase software platform built for ecommerce brands. It sells to direct-to-consumer and ecommerce brands, with Brooklinen, Reebok and Princess Polly among the names it shows. It serves merchants on Shopify and, through custom implementations, on other platforms. The platform covers order tracking, order editing, returns, exchanges, fraud prevention, shipping and checkout protection. Its aim is to help brands keep revenue, protect margins and hold on to customers. Loop says more than 5,000 brands use it. It also says its workflows draw on data from over 100 million returns, 200 million shoppers and 1,000 carriers. It works with domestic and cross-border brands in the US, UK, EU, Australia and New Zealand. It offers 24/5 support and a 99.9% uptime guarantee.
Loop’s Story
Loop started out as an app for Shopify merchants.
TopCloserR Perspective
What we’d expect selling here to look like
Loop sells post-purchase SaaS to ecommerce and DTC brands through a demo-led motion. The buyers are usually ecommerce, operations and customer experience leaders. Deals turn on revenue kept, margin protected and support time saved.
What it builds, by career stage
- Breaking in
- An SDR or BDR role here teaches outbound to Shopify and DTC brands and how to book demos around return-rate and WISMO pain.
- Building
- Account executives build ROI cases from a brand's own return volume and expand across tracking, fraud and checkout products.
- Leading
- Sales leaders manage a multi-product platform sale across several regions and work with the partner ecosystem.
Where it can take you
This experience carries over to ecommerce SaaS, retail tech, logistics software and payments roles that sell to DTC brands.
Questions worth asking
Considering a sales role at Loop? Ask these in your interview.
- How are deals split between Shopify-native brands and custom-implementation merchants, and how does the sales cycle differ?
- Which products usually open an account, and how is expansion into the rest of the platform handled?
- How is territory divided across the US, UK, EU and Australia/New Zealand?